Hajj & Umrah trip operations

Run the trip from one live place.

TIFAQ connects the office, leaders on the ground, and pilgrims through one live trip operations platform.

Request a demo mustafa@tifaqhq.com

Built specifically around the realities of organized Hajj and Umrah travel.

One live trip
ADMIN

Trip control

Pilgrims128
Schedules · transport · rooms · documents
LEADER

On-ground operations

Bus 429 / 36
People · boarding · questions · updates
PILGRIM

What happens next

Train to Madinah · 4:15 PM
Ticket · room · bus · help
One trip stateChanges flow to the right people.
Role-based viewsAdmin, leader, and pilgrim each see what matters.
Operational clarityCritical information is separated from casual chat.
Built around the people running the trip

Three experiences. One operation.

Each role gets the level of control and simplicity it actually needs.

01
A

For the operations team

Manage the full trip from a desktop control plane.

  • Pilgrims and assignments
  • Schedules and transportation
  • Rooms and staff
  • Personalized document distributions
  • Official updates and acknowledgements
02
L

For leaders on the ground

Operate quickly from a phone while standing with the group.

  • See your people and who is missing
  • Boarding and check-in
  • Live transport status
  • Answer pilgrim questions
  • Handle quick operational corrections
03
P

For pilgrims

Keep the experience simple, readable, and focused.

  • What happens next
  • Tickets and documents
  • Bus, room, and group details
  • Important updates
  • Direct help when needed
Why TIFAQ

Critical trip information should not depend on finding the right message.

Hajj and Umrah operations can span WhatsApp groups, spreadsheets, PDFs, tickets, verbal announcements, group leaders, and last-minute changes.

TIFAQ is designed around connected operational state, so one change can reach the correct office staff, leader, and pilgrim without turning the trip into another chat feed.

01
Admin manages the trip.

The back office sees the whole operation.

02
Leaders operate the trip.

On-ground staff get fast, scoped controls.

03
Pilgrims experience the trip.

The complexity stays behind the scenes.

Why it exists

Built from firsthand experience.

TIFAQ began after founder Mustafa Sabil experienced Hajj and saw how critical trip information could become fragmented across messages, websites, tickets, schedules, verbal announcements, and group leaders.

The goal is simple: give Hajj and Umrah organizers one operational system that connects the people managing the trip, the people operating it on the ground, and the pilgrims experiencing it.

Operator conversations

Run Hajj and Umrah trips with more clarity.

We are currently speaking with operators about how they manage trips today and where the biggest operational friction exists.

Request a demomustafa@tifaqhq.com